FAQs
FAQs
FAQs
Renting a Rack
Renting a Rack
Renting a Rack
How do I book a rack?
Follow the easy-to-use steps in the 'HOW IT WORKS' section of our website.
How do I book a rack?
Follow the easy-to-use steps in the 'HOW IT WORKS' section of our website.
How do I book a rack?
Follow the easy-to-use steps in the 'HOW IT WORKS' section of our website.
How do I book a rack?
Follow the easy-to-use steps in the 'HOW IT WORKS' section of our website.
What is Zellr?
Zellr is the program we and many other rent-a-rack stores use. You will use Zellr to book your rack, price your items and track your sales in real-time!
What is Zellr?
Zellr is the program we and many other rent-a-rack stores use. You will use Zellr to book your rack, price your items and track your sales in real-time!
What is Zellr?
Zellr is the program we and many other rent-a-rack stores use. You will use Zellr to book your rack, price your items and track your sales in real-time!
What is Zellr?
Zellr is the program we and many other rent-a-rack stores use. You will use Zellr to book your rack, price your items and track your sales in real-time!
How much should I price my items for?
The 2 questions to ask yourself: How much would I pay for a pre-loved item in this condition, AND how badly do I want my items to sell? Our advice is to price any brand new with tags 'BNWT' items at around 50% of what you paid for it, and any good condition, pre-loved items at 30% of what you paid.
How much should I price my items for?
The 2 questions to ask yourself: How much would I pay for a pre-loved item in this condition, AND how badly do I want my items to sell? Our advice is to price any brand new with tags 'BNWT' items at around 50% of what you paid for it, and any good condition, pre-loved items at 30% of what you paid.
How much should I price my items for?
The 2 questions to ask yourself: How much would I pay for a pre-loved item in this condition, AND how badly do I want my items to sell? Our advice is to price any brand new with tags 'BNWT' items at around 50% of what you paid for it, and any good condition, pre-loved items at 30% of what you paid.
How much should I price my items for?
The 2 questions to ask yourself: How much would I pay for a pre-loved item in this condition, AND how badly do I want my items to sell? Our advice is to price any brand new with tags 'BNWT' items at around 50% of what you paid for it, and any good condition, pre-loved items at 30% of what you paid.
Should I book for 1 week or 2?
We recommend a 2 week rack rental. Give your goodies 14 days to find their new home.
Should I book for 1 week or 2?
We recommend a 2 week rack rental. Give your goodies 14 days to find their new home.
Should I book for 1 week or 2?
We recommend a 2 week rack rental. Give your goodies 14 days to find their new home.
Should I book for 1 week or 2?
We recommend a 2 week rack rental. Give your goodies 14 days to find their new home.
How many items can I fit on my rack?
All racks are approx 90cm long. We recommend 20-40 clothing items for the best shopping experience for our customers.
How many items can I fit on my rack?
All racks are approx 90cm long. We recommend 20-40 clothing items for the best shopping experience for our customers.
How many items can I fit on my rack?
All racks are approx 90cm long. We recommend 20-40 clothing items for the best shopping experience for our customers.
How many items can I fit on my rack?
All racks are approx 90cm long. We recommend 20-40 clothing items for the best shopping experience for our customers.
What about accessories?
We love accessories! Each rack rental allows for 5 pairs of shoes, 3 bags and 2 pairs of sunnies
What about accessories?
We love accessories! Each rack rental allows for 5 pairs of shoes, 3 bags and 2 pairs of sunnies
What about accessories?
We love accessories! Each rack rental allows for 5 pairs of shoes, 3 bags and 2 pairs of sunnies
What about accessories?
We love accessories! Each rack rental allows for 5 pairs of shoes, 3 bags and 2 pairs of sunnies
How do I price my items and create barcodes on Zellr?
Log in to your Zellr account, select 'Product Pricing', and then select 'Create a New Product Sheet'. Select the blue 'Edit Pen', then select your booked rack from the drop-down. Enter the name/description of your first 21 items, we suggest Brand, Colour, Product Type and Size (eg Anine Bing Black Tee Size 10) and price each, then select 'Save' before creating your next product sheet; you'll probably need 2 or 3. Make any edits before marking your sheets as 'Final'. If you are printing and attaching your barcodes yourself, select 'Print' from the finalised product sheet.
How do I price my items and create barcodes on Zellr?
Log in to your Zellr account, select 'Product Pricing', and then select 'Create a New Product Sheet'. Select the blue 'Edit Pen', then select your booked rack from the drop-down. Enter the name/description of your first 21 items, we suggest Brand, Colour, Product Type and Size (eg Anine Bing Black Tee Size 10) and price each, then select 'Save' before creating your next product sheet; you'll probably need 2 or 3. Make any edits before marking your sheets as 'Final'. If you are printing and attaching your barcodes yourself, select 'Print' from the finalised product sheet.
How do I price my items and create barcodes on Zellr?
Log in to your Zellr account, select 'Product Pricing', and then select 'Create a New Product Sheet'. Select the blue 'Edit Pen', then select your booked rack from the drop-down. Enter the name/description of your first 21 items, we suggest Brand, Colour, Product Type and Size (eg Anine Bing Black Tee Size 10) and price each, then select 'Save' before creating your next product sheet; you'll probably need 2 or 3. Make any edits before marking your sheets as 'Final'. If you are printing and attaching your barcodes yourself, select 'Print' from the finalised product sheet.
How do I price my items and create barcodes on Zellr?
Log in to your Zellr account, select 'Product Pricing', and then select 'Create a New Product Sheet'. Select the blue 'Edit Pen', then select your booked rack from the drop-down. Enter the name/description of your first 21 items, we suggest Brand, Colour, Product Type and Size (eg Anine Bing Black Tee Size 10) and price each, then select 'Save' before creating your next product sheet; you'll probably need 2 or 3. Make any edits before marking your sheets as 'Final'. If you are printing and attaching your barcodes yourself, select 'Print' from the finalised product sheet.
Can YCC print my labels and tag my items for me?
Sure thing, chicken wing. We know printing and attaching labels can be a pain so, we can do it for you! Let us know if you'd like our support to print your barcodes and tag your items. Make sure you tell us at least 1 day before your rack rental is due to start, and we'll take care of it. We will then deduct the $15 tagging fee from your final sales payout.
Can YCC print my labels and tag my items for me?
Sure thing, chicken wing. We know printing and attaching labels can be a pain so, we can do it for you! Let us know if you'd like our support to print your barcodes and tag your items. Make sure you tell us at least 1 day before your rack rental is due to start, and we'll take care of it. We will then deduct the $15 tagging fee from your final sales payout.
Can YCC print my labels and tag my items for me?
Sure thing, chicken wing. We know printing and attaching labels can be a pain so, we can do it for you! Let us know if you'd like our support to print your barcodes and tag your items. Make sure you tell us at least 1 day before your rack rental is due to start, and we'll take care of it. We will then deduct the $15 tagging fee from your final sales payout.
Can YCC print my labels and tag my items for me?
Sure thing, chicken wing. We know printing and attaching labels can be a pain so, we can do it for you! Let us know if you'd like our support to print your barcodes and tag your items. Make sure you tell us at least 1 day before your rack rental is due to start, and we'll take care of it. We will then deduct the $15 tagging fee from your final sales payout.
Selling Your Items
Selling Your Items
Selling Your Items
When do I come in to set up my rack?
Come and see us anytime on the first day of your rack rental, preferably in the morning. We have all the hangers you'll need and are happy to help you set up!
When do I come in to set up my rack?
Come and see us anytime on the first day of your rack rental, preferably in the morning. We have all the hangers you'll need and are happy to help you set up!
When do I come in to set up my rack?
Come and see us anytime on the first day of your rack rental, preferably in the morning. We have all the hangers you'll need and are happy to help you set up!
When do I come in to set up my rack?
Come and see us anytime on the first day of your rack rental, preferably in the morning. We have all the hangers you'll need and are happy to help you set up!
When do I come in to pack up any leftover items on my rack?
Let's hope you've sold out! But if you haven't, you'll need to come and pick up your items before we close on the last day of your rental. If you can't make it, we can pack it down for you. We will then deduct a $15 pack-down fee from your final sales payout.
When do I come in to pack up any leftover items on my rack?
Let's hope you've sold out! But if you haven't, you'll need to come and pick up your items before we close on the last day of your rental. If you can't make it, we can pack it down for you. We will then deduct a $15 pack-down fee from your final sales payout.
When do I come in to pack up any leftover items on my rack?
Let's hope you've sold out! But if you haven't, you'll need to come and pick up your items before we close on the last day of your rental. If you can't make it, we can pack it down for you. We will then deduct a $15 pack-down fee from your final sales payout.
When do I come in to pack up any leftover items on my rack?
Let's hope you've sold out! But if you haven't, you'll need to come and pick up your items before we close on the last day of your rental. If you can't make it, we can pack it down for you. We will then deduct a $15 pack-down fee from your final sales payout.
If my items are selling like HOT cakes, can I bring in more to sell?
It's a yes from us! Track your sales in your Zellr account and if those dollars keep on a climbing, why not add more? Just make a new product sheet to price and tag your additional items, bring those babies in and watch them sell!
If my items are selling like HOT cakes, can I bring in more to sell?
It's a yes from us! Track your sales in your Zellr account and if those dollars keep on a climbing, why not add more? Just make a new product sheet to price and tag your additional items, bring those babies in and watch them sell!
If my items are selling like HOT cakes, can I bring in more to sell?
It's a yes from us! Track your sales in your Zellr account and if those dollars keep on a climbing, why not add more? Just make a new product sheet to price and tag your additional items, bring those babies in and watch them sell!
If my items are selling like HOT cakes, can I bring in more to sell?
It's a yes from us! Track your sales in your Zellr account and if those dollars keep on a climbing, why not add more? Just make a new product sheet to price and tag your additional items, bring those babies in and watch them sell!
My sales aren't as great as I'd hoped, what should I do?
Make sure you've shared your rack rental on your socials and get in touch with us if you'd like to discount your rack.
My sales aren't as great as I'd hoped, what should I do?
Make sure you've shared your rack rental on your socials and get in touch with us if you'd like to discount your rack.
My sales aren't as great as I'd hoped, what should I do?
Make sure you've shared your rack rental on your socials and get in touch with us if you'd like to discount your rack.
My sales aren't as great as I'd hoped, what should I do?
Make sure you've shared your rack rental on your socials and get in touch with us if you'd like to discount your rack.
Can I sell kids' clothing?
Yes! We know how quickly those tiny tots grow out of their clothes, so why not re-sell them?
Can I sell kids' clothing?
Yes! We know how quickly those tiny tots grow out of their clothes, so why not re-sell them?
Can I sell kids' clothing?
Yes! We know how quickly those tiny tots grow out of their clothes, so why not re-sell them?
Can I sell kids' clothing?
Yes! We know how quickly those tiny tots grow out of their clothes, so why not re-sell them?
Do I have to be in store to sell my items?
No! After you drop off your items, you only need to return to the store to pick up any of your unsold items. We do all the selling for you!
Do I have to be in store to sell my items?
No! After you drop off your items, you only need to return to the store to pick up any of your unsold items. We do all the selling for you!
Do I have to be in store to sell my items?
No! After you drop off your items, you only need to return to the store to pick up any of your unsold items. We do all the selling for you!
Do I have to be in store to sell my items?
No! After you drop off your items, you only need to return to the store to pick up any of your unsold items. We do all the selling for you!
Shopping with us
Shopping with us
Shopping with us
Is there parking available?
Yes! A convenient public parking building is directly behind our store, and additional street parking is available on Browns Road.
Is there parking available?
Yes! A convenient public parking building is directly behind our store, and additional street parking is available on Browns Road.
Is there parking available?
Yes! A convenient public parking building is directly behind our store, and additional street parking is available on Browns Road.
Is there parking available?
Yes! A convenient public parking building is directly behind our store, and additional street parking is available on Browns Road.
If I'm buying, can I negotiate the listed sale price?
No. Sale prices are set by each seller renting a rack, not our team. Keep an eye out for red sale signs on your favourite rack; this means an even bigger bargain!
If I'm buying, can I negotiate the listed sale price?
No. Sale prices are set by each seller renting a rack, not our team. Keep an eye out for red sale signs on your favourite rack; this means an even bigger bargain!
If I'm buying, can I negotiate the listed sale price?
No. Sale prices are set by each seller renting a rack, not our team. Keep an eye out for red sale signs on your favourite rack; this means an even bigger bargain!
If I'm buying, can I negotiate the listed sale price?
No. Sale prices are set by each seller renting a rack, not our team. Keep an eye out for red sale signs on your favourite rack; this means an even bigger bargain!
Can I put an item on hold?
Yes. We can hold items for 1 day. If you are shopping with us in-store, just let us know you'd like to hold; if you'd like to hold an item you've seen on our Instagram stories, send us a DM.
Can I put an item on hold?
Yes. We can hold items for 1 day. If you are shopping with us in-store, just let us know you'd like to hold; if you'd like to hold an item you've seen on our Instagram stories, send us a DM.
Can I put an item on hold?
Yes. We can hold items for 1 day. If you are shopping with us in-store, just let us know you'd like to hold; if you'd like to hold an item you've seen on our Instagram stories, send us a DM.
Can I put an item on hold?
Yes. We can hold items for 1 day. If you are shopping with us in-store, just let us know you'd like to hold; if you'd like to hold an item you've seen on our Instagram stories, send us a DM.
I saw something I can't live without on your Instagram stories but can't get into the store. Can I pay and have it posted to me?
Yes! All items on our Instagram stories are up for grabs to the first bidder and can be posted if needed! DM us to organise payment and postage.
I saw something I can't live without on your Instagram stories but can't get into the store. Can I pay and have it posted to me?
Yes! All items on our Instagram stories are up for grabs to the first bidder and can be posted if needed! DM us to organise payment and postage.
I saw something I can't live without on your Instagram stories but can't get into the store. Can I pay and have it posted to me?
Yes! All items on our Instagram stories are up for grabs to the first bidder and can be posted if needed! DM us to organise payment and postage.
I saw something I can't live without on your Instagram stories but can't get into the store. Can I pay and have it posted to me?
Yes! All items on our Instagram stories are up for grabs to the first bidder and can be posted if needed! DM us to organise payment and postage.
Can I exchange or refund?
Sorry, gal, all sales are final, including any items that may have a fault, we can't exchange or refund. The items aren't ours and are only available for the seller's rental period.
Can I exchange or refund?
Sorry, gal, all sales are final, including any items that may have a fault, we can't exchange or refund. The items aren't ours and are only available for the seller's rental period.
Can I exchange or refund?
Sorry, gal, all sales are final, including any items that may have a fault, we can't exchange or refund. The items aren't ours and are only available for the seller's rental period.
Can I exchange or refund?
Sorry, gal, all sales are final, including any items that may have a fault, we can't exchange or refund. The items aren't ours and are only available for the seller's rental period.
Do you take cash?
Yes! We accept cash, EFTPOS and bank transfer (for items purchased over Instagram).
Do you take cash?
Yes! We accept cash, EFTPOS and bank transfer (for items purchased over Instagram).
Do you take cash?
Yes! We accept cash, EFTPOS and bank transfer (for items purchased over Instagram).
Do you take cash?
Yes! We accept cash, EFTPOS and bank transfer (for items purchased over Instagram).
What are the store's trading hours?
We change these seasonally. Head to our Instagram page for our current trading hours.
What are the store's trading hours?
We change these seasonally. Head to our Instagram page for our current trading hours.
What are the store's trading hours?
We change these seasonally. Head to our Instagram page for our current trading hours.
What are the store's trading hours?
We change these seasonally. Head to our Instagram page for our current trading hours.